Privacy Policy

Introduction

Senti Villas ("we," "our," or "us") operates luxury vacation rental properties in Santa Teresa, Costa Rica. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sentivillas.com or make a booking with us. We are committed to protecting your privacy and handling your data with transparency and care.

Information We Collect

We collect information that you voluntarily provide when making a reservation or contacting us. This may include:

• Full name and contact details (email address, phone number)
• Payment information is not collected on this website — our management team arranges payment with you directly after confirming your booking
• Booking details including dates, guest count, and villa preferences
• Communication records from emails, contact forms, or WhatsApp messages
• Any special requests or dietary preferences shared for your stay

How We Use Your Information

Your information is used solely to provide and improve our services:

• Processing and managing your villa reservation
• Communicating booking confirmations, updates, and pre-arrival details
• Coordinating payment arrangements directly with you after confirming your booking
• Personalizing your stay based on your preferences and special requests
• Responding to your inquiries and providing customer support
• Improving our website and services based on usage patterns

Third-Party Services

We work with trusted third-party services to operate our business. Each has its own privacy policy governing the use of your information:

• Lodgify -- Our booking management platform, used to track availability and manage reservation records.
• Resend -- Used to deliver inquiry and booking-request notification emails to our team.
• Vercel -- Hosts our website and may collect basic analytics data such as page views and performance metrics.

Cookies

Our website uses only minimal, functional cookies that are essential for the site to operate correctly. We do not use advertising cookies or third-party tracking cookies. Functional cookies may include those required for maintaining your session during the booking process.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. Our website is served over HTTPS, payment processing is handled by PCI-compliant providers, and access to personal data is restricted to authorized personnel only. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw consent for us to process your information. If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records may be retained for accounting and legal compliance purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: